Summary
Many hospitals, like Children's Medical Center Dallas, a private, not-for-profit pediatric hospital that treated more than 340,000 children and teens in northern Texas last year, are turning to speech-based technologies to facilitate communication with non-English-speaking patients and their families. The 411-bed hospital deployed a two-way, Internet-telephony-based videoconferencing system throughout its emergency and first-care departments in late April and early May. The system, known as My Accessible Real-Time Trusted Interpreter (MARTTI), is provided by the Language Access Network, based in Columbus, OH. The caregiver speaks to the live interpreter via MARTTI and that person, who is trained in many languages and in medical terminology, will speak to the patient families via real-time video conferencing. Typical conversations over the system involve getting a patient's medical history and discussing current medical conditions and treatment options.
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Extract
Treatment's Not Lost in Translation
With a rising number of people in the United States who do not speak English, it is not always feasible or cost-effective for hospitals to provide live interpreters for everyone. Many hospitals, like Children's Medical Center Dallas, a private, notfor-profit pediatric hospital that treated more than 340,000 children and teens in northern Texas last year, are turning t...
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