Summary
In some recent projects, the author shown interviewees a list of the 20 queries. As he has developed the list and his interview approach over the past few months, he has also found that these questions start to help create use cases that can be applied in user testing. There seems to be very little in the literature about how to determine user requirements for information discovery, and often there is a focus on just the initial response to a basic search query. The author uses the term "discovery" because often he finds that search is being used because the navigation is broken. He is as interested in exploring failed navigation as he is failed searches.
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Extract
Top 20 Queries
i've been in the consulting business for about 30 years, give or take some sabbaticals in electronic publishing. When I started up Intranet Focus Ltd 10 years ago this month, I had some clear views on the projects that I wanted to work ...
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