Summary
According to company founder and CEO T.R. Rao, Market Probe's beginnings were nothing more than a mere formality for what he had been doing in academia. "The concept of quality was really nothing new, but what changed was that satisfying customers became a business discipline, and operations people found that it was something they needed to start doing," says Rao. Because ofthat movement, Market Probe was contacted by St. Francis Bank.
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Extract
Thought Leader
Though their commutes may be a little different, their currency certainly not alwasy the same color, the bankers in Medford and Boiaduel actually have quite a bit in: common with their counterparts in far-reaching places as Niumbai and Beijing.
The banker in Darlington? Though likely to be on a much smaller scale, she's working through the same set of concerns as her peer in Dubai.Chief among those concerns: How to quantify and improve customer and e...See the full content of this document
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