Summary
By late 2004, the writing was on the wall. The FBI's Virtual Case File, a much anticipated program to electronically organize and store mountains of investigative information, was coming unglued. The project was over budget. It was late. And a veritable revolving door of chief information officers and project managers meant that VCF was dangling in the wind with no one to save it. VCF was too ill-defined, it was too ambitious and it didn't receive appropriate managerial attention, CIO Zalmai Azmi says, ticking off the reasons as if he'd not only committed them to memory, but believed them with a certainty bordering on faith. Under his guidance, the FBI is embarking on a new case management system, called Sentinel, and this time, the agency has laid out a slower, more deliberate approach. Sentinel will be implemented in four phases over more than three years.
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Extract
The Turnaround
By late 2004, the writing was on the wall. The FBI's Virtual Case File, a much anticipated program to electronically organize and store mountains of investigative information, was coming unglued. The project was over budget. It was late. And a veritable revolving door of chief information officers and project managers meant that VCF was dang...
See the full content of this document
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