Summary
Telephone counseling
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Extract
The time-limited hot line.
Practitioners within health, mental health, and human services agencies have long been familiar with hot lines designed to provide crisis intervention and referral services. Typically, these hot lines are ongoing or long term in nature and provide an opportunity for caregivers to intervene in the lives of those who otherwise might not seek help. Such callers are often in crisis and do not know which resource to use. They have heard about the hot line through the media, friends, family members, a telephone operator, the police, an agency, or former hot line c...
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