Summary
[...] instead of grabbing the first employee he could find and handing that person a mop, Xenos, the company's general manager, decided it was time for a lesson. Two cases of beer had been left off a delivery truck and, therefore, would not make it to their destination, a rather remote location, on time. Bachelor of arts degree in political science from Indiana University; juris doctorate law degree, Indiana University School of Law - Indianapolis What was your very first job? I was 14 and I worked on a farm baling hay.
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The Butterfly Effect
To the employees who kept walking past it, the broken case of beer in the warehouse at Monarch Beverage Co. Inc. was a mess that they didn't make and didn't need to clean up. But to John Xenos, the puddle of beer was symbolic of a much larger problem.
Thirty minutes had gone by and the mess was untouched. But instead of grabbing the first employee he could find and handing that person a mop, Xenos, the company's general manager, decided it was time for a lesson.Phil Terry, Monarch's CEO and executive vice president, picks up the story from there."He gets all the warehouse managers together, he picks up a case of beer and he throws...See the full content of this document
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