Summary
This turn of events is somewhat ironic, given the recent trend by companies to consider nearshoring to mitigate the long distances, time-zone changes, and energydraining jet lag associated with offshoring. But Wipro and others are bucking the trend by expanding beyond India's borders.
While market share and strong revenue numbers continue to propel North America -- headquartered consultants, Asian providers like Infosys Technologies, Tata Consulting Services, and Wipro Technologies continue to make inroads into the CRM market as recent merger and acquisition activity, North American hiring sprees, and market reports continue to underscore their growing market presence. In addition, many of these offshore pure-play service providers continue to grow their CRM service revenue at rates exceeding the market average, albeit from smaller revenue bases. This growth comes as a result of a deepening focus on vertical expertise, cost savings, and CRM domain know-how, all of which are producing a greater value proposition to end users. Specifically, partnerships with CRM vendors such as Oracle and Salesforce.com have allowed these service providers to develop and offer software solutions and implementation services at a lower cost than many American service providers could have.See the full content of this document
Extract
The Age of Wit?
While market share and strong revenue numbers continue to propel North America-headquartered consultants, Asian providers like Infosys Technologies, Tata Consulting Services (TCS), and Wipro ...
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