The talent factor: know-how is the true competitive advantage, and managing talent is taking on new dimensions centered on learning and development.

The Public ManagerVol. 37 Nbr. 3, September 2008

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The talent factor: know-how is the true competitive advantage, and managing talent is taking on new dimensions centered on learning and development.

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People--their knowledge, skills, and attitudes--are at the top of the mind of most senior executives because they know that in the knowledge economy, employee capability is the key to success. No longer are systems, processes, and technology the differentiators for organizations: these are becoming commodities. Today, people are the only sustainable competitive advantage. This is one topic on which senior executives and agency leaders universally agree.

For decades, organizations have developed employee capabilities through traditional practices such as succession planning, mentoring, coaching, and training. ...

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