Competitive success: supporting operational level participation.
Industrial Management › Vol. 32 Nbr. 4, July 1990
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Competitive success: supporting operational level participation.
Competitive Success: Supporting Operational Level Participation
Employee participation is a major element in making organizational strategies work, although many of the recommendations for success in these areas suggest more of a downward flow of ideas. This is not to say that there has not been a lot of lip service given to the value of employee suggestions and advice. However, gradually we are beginning recognize the importance of ideas originating at the operational level itself. Whether caused by different assessments or actual matters of fact, many organizational leaders are unquestionably recognizing the true underlying value of worker participation. In fact, the celebrated turnaround of the Harley-Davidson motorcycle company has been directly attributed to "increased worker participation and improved quality control." During 1987, the non-supervisory employees at the Maytag Co. reportedly submitted 6,347 suggestions - an average of three per worker. More than 2,700 of the suggestion were actually...See the full content of this document
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