Summary
When unified messaging (UM) emerged in the early 1990s, it was touted as a productivity enhancer for the mobile worker. Suddenly, users could receive voice-mails, faxes, and emails in a single inbox. The most prevalent function in this group is voicemail transcription services, which turn voice messages into emails or SMS messages. There are, however downsides. Accuracy of the speech-to-text conversion, especially in long voicemails, can sometimes be as low as 62% to 70%. However, one well-established vendor, CallWave, is a prime example of how the richness of today's ASR complements unified communications, while addressing issues of cost, accuracy, scalability, and privacy.
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Speech Technology with Impact
When unified messaging (UM) emerged in the early 1990s, it was touted as a productivity enhancer for the mobile worker. Suddenly, users could receive voicemails, faxes, and emails in a single inbox. More than a decade ...
See the full content of this document
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