Summary
CRM, BPO & Teleservices - Company overview
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Extract
Industry leaders share their views regarding the growth and trends in the contact center/CRM industries.
Once a year, the editorial staff of Customer Interaction Solutions conducts a roundtable interview of industry leaders as a way of assessing the growth and prospects of the call/contact, CRM and teleservices industries. This year, we asked Interactive Intelligence, InfoCision Management Corp., Aspect Software, Oracle, Autonomy etalk, Verint Witness Actionable Solutions and IEX Corp. to provide us with their valuable opinions on the direction of the industry. We're happy to share with you, our valued readers, these companies' expert opinions.
[ILLUSTRATION OMITTED] First, companies were asked, "In your judgment, by what percentage is the contact center industry expected to grow, and what is the reason for this growth?" Interactive Intelligence: We anticipate worldwide contact center industry growth between four and eight percent; we expect North American growth between three and four percent. Due to current economic conditions, we expect...See the full content of this document
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