Reengineering: looking sideways at the finance function.
Government Finance Review › Vol. 12 Nbr. 2, April 1996
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Summary
Reengineering emphasizes optimizing business processes so that desired results such as reduced costs, improved service and profitability can be achieved. The method is a more effective means of resolving evolving customer expectations rather than management audits which concentrate on maximizing efficiency but only within departmental boundaries. Reengineering connotes the use of flowcharting to better map out business processes and utilizing technology to boost performance levels.
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Reengineering: looking sideways at the finance function.
Editor's note: The following article is based on a presentation made to the Michigan Municipal Finance Officers Association's 46th annual fall training institute in Kalamazoo on October 24, 1995.
Public-sector finance managers are becoming increasingly aware of one of the effects of the information age: changing customer expectations. Internal customers (e.g., the health department, department of public works, and sheriff) and external customers (e.g., the public, board/council, and other constituent organizations) are reshaping their needs and demands. Major trends include: * recognizing transaction costs - the cost...See the full content of this document
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