Summary
Every once in a while a technology or application emerges that has the potential to disrupt the status quo. The Internet is an example. On the other hand, CRM has been a disappointment for many organizations, often generating more problems than value. The technology now being heralded as the next disruptive force -- unified communications (UC) -- has actually been around for more than 15 years. Currently, the primary UC deliverable is a technology called presence. Presence is a feature of session initiation protocol (SIP) that allows an organization to know the "state" of its employees, regardless of their locations; the state provides information about someone's availability and willingness to communicate. The primary benefit of UC/presence is that it can speed up many business processes.
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Presence Is Accounted For
EVERY ONCE IN A WHILE a technology or application emerges that has the potential to disrupt the status quo. The Internet is an example. On the other hand, CRM has been a disappointment for many organizations, of...
See the full content of this document
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