Summary
Industrial engineer and Mercy Hospital chief information officer Ardy Pallin - Cover Story
Mercy Hospital of Miami's chief information officer, Ardy Pallin, personifies the versatility of the industrial engineering profession. During his 13-year stay at Mercy Hospital of Miami, which he joined immediately after receiving his industrial engineering degree from the University of Miami, he has been assigned to improve support services processes; supervise operation rooms; head the cost accounting, reimbursement and budgeting department; take charge of financial planing; and redesign service delivery. His present post, which was given to him despite his lack of formal training, puts Pallin in charge of Mercy Hospital's information systems.See the full content of this document
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If ever there were a poster child for industrial engineering's claim to be the most versatile of the engineering disciplines, Ardy Pallin would be it.
Since getting his degree from the University of Miami in 1985, Pallin has spent his entire career with Mercy Hospital of Miami, Florida. It's a small, 360-bed Catholic hospital serving some of Miami's more exclusive areas, such as Coconut Grove and Key Biscayne. Yet, during his 13 years at the hospital Pallin has had more variety in the nature of his assignments than many IEs get in a career. He started out as an engineer, improving processes in support services throughout the hospital. Since then he's supervised the operating rooms; he's been in charge of the hospital's cost accounting, reimbursement, and budgeting department; and he's been in charge of financial planning. He's redesigned the way the hospital delivers clinical services and even worked with physicians to change the way they practice medicine. And now he's overseeing information systems as Mercy Hospital's chief information officer. The hospital president gave him the job even though he has no formal training in computers. Throughout his climb up the hospital hierarchy, Pallin has brought his engineering perspective to the task at hand. And with that perspective he's found not only continuous improvement, but continuous success. His parents named him Aristides, but everyone knows him as Ardy. Ardy Pallin is the first-generation American born of parents who fled Fidel Castro's revolution in Cuba and lived to see their son spark an engineering revolution in his corner of the health field. It may seem unusual to think of "industrial" engineering in a ho...See the full content of this document
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