Summary
It's not entirely the fault of the provider. It costs money to operate a business, so cutting back on service quality in favor of volume, advertising, or outright confusion is tempting to the people who write the checks. It's easy to go overboard, though; again, the Web is the home of some egregious violations of aesthetics.
It is hard to please consumers. People have been cruising the Web for more than 10 years, and Web design is still extremely hit-or-miss. Shopping in actual stores is not much better. On the one hand, there is the desire to make the experience comfortable and quick for the shopper, but on the other there is the need to showcase certain products and keep bodies in the store until they buy something. It is not entirely the fault of the provider. It costs money to operate a business, so cutting back on service quality in favor of volume, advertising, or outright confusion is tempting to the people who write the checks.See the full content of this document
Extract
Pint of View
IT'S HARD TO PLEASE CONSUMERS I know this from both sides of the transaction. As a consumer I know that I'm rarely truly happy with anything for lo...
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