Piloting through the records storm: as organizations become more dependent on their information resources and the technologies that create them, such as collaborative work spaces, social media, and mobile devices, information professionals are facing new challenges--and opportunities.

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Piloting through the records storm: as organizations become more dependent on their information resources and the technologies that create them, such as collaborative work spaces, social media, and mobile devices, information professionals are facing new challenges--and opportunities.

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Chief information officers (CIOs) function in a world that is increasingly complex, volatile, and uncertain because of market and technology changes, environmental issues, and economic instability. This is requiring them to shift their approach to meeting the challenges of finding and acting on relevant information in several ways:

* Information seeking, gathering, and analysis have shifted from secondary, specialized activities in enterprises to constant, priority activities.

* Information is recognized as being essential for productivity and competitive advantage, and there is a need to get it to people who need it, in an actionable form, while it's fresh and applicable.

* Sophisticated data mining and analytics technologies to gain insight into customer behavior, patterns, and trends are grow...

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