Picture Perfect: Mark Zucker, Zookbinders Inc.
Smart Business Chicago › Vol. 3 Nbr. 7, May 2006
Linked as:
Summary
"As a manufacturer, there are occasions when we are late on an order or that we've done something wrong," says [Mark Zucker], president of the $6 million-plus company. "Our clients know that the customer service reps are their advocates. We view a mishap in manufacturing as an opportunity to show off how we'll jump through hoops to satisfy a client, kind of turning a negative into a positive."
See the full content of this document
Extract
Picture Perfect: Mark Zucker, Zookbinders Inc.
When Mark Zucker left his job running a photo album business to start his own, he changed one important factor - his location.
His previous company was based in New York, but by headquartering his new company, Zookbinders Inc...See the full content of this document
Sponsored links
