Summary
"I think if there's a formal orientation, you can avoid all that confusion and people making assumptions (like) 'Well, that's just what I thought you'd want me to do,'" says Bill Haas, vice president of education and training with the Automotive Service Association (ASA). "And that's usually when people start getting into trouble."
"There's I think a lot of routine things that go on in the course of the day-to-day business within a shop that without an orientation - and if I'm a brand new tech fresh out of tech school and come to work in that facility and there's no orientation - I'm kind of like a lost puppy," Haas explains. "So then I sort of have to hope that someone else will take me under their wing and kind of show me the ropes or give me some guidance on, 'Hey, don't do this or we don't do that, that way' or those kinds of things.""I think one of the things that becomes tragic is that you have employees that have been with you for a period of time and they understand what you want, how you want it done, what the expectations are and the processes," Haas describes. "And then a new hire comes in and just sort of is oblivious to all of that and starts his own methodology of how he's going to work within his business. Then there's this sort of turmoil that's created with the rest of the employees, like wait a minute, why's he so special that they don't do what we do? I think all these kinds of things can be avoided.""At the same time where there may be differences in what they're used to doing and what you're expecting of them as the new hire in your business, it's important that you take die time to make sure that all their questions are answered and that they're comfortable with the systems and processes you've implemented within the business," he explains. "I think you can avoid the insulting thing by quickly coming to an understanding that that's what we do and getting on the same page and moving on."See the full content of this document
Extract
Orientation: 101
When a new technician comes into your shop for his or her first day, they will know maintenance basics, but they won't know much, if anything, about how your shop operates.
Getting them up to speed quickly on opera- tions, regulations and general shop culture will help them get comfortable in the bays as much as it will ...See the full content of this document
Sponsored links
