How are you organized? Decide whether your style is by consumer or by function.
The Non-profit Times › September 01, 2006
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How are you organized? Decide whether your style is by consumer or by function.
Here's an operations management question that rarely gets explicit attention: how are your programs and services organized? How do services actually get delivered in the trenches? The answer to this deceptively simple question will tell a lot about many aspects of your organization, from its philosophy and finances to its underlying economics and consumer satisfaction.
To illustrate the power of this quest...See the full content of this document
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