Summary
Ron Patterson of Ronald Patterson Insurance in Richardson, TX, says that Travelers has made a $50 million long-term investment in its new Claim University. That should speak volumes to policyholders and potential policyholders. There is no better way to train claims personnel. Brian MacLean, COO for Travelers, says Claim University and other initiatives represent a journey of more than three years, creating a breadth of capabilities that improve access for independent agents and help Travelers better deliver its service. While Claim University may be one of the most visible indicators of Travelers' investment in the future, it is hardly the only initiative. The company has a significant commitment to get automation out to the local teams so that they have access to everything, says Kathleen Preston, EVP, enterprise development. When agents deal with Travelers, the experience should be as seamless as possible and as easy as possible.
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Extract
A Noble Undertaking
"We're good at what we do but cannot become complacent." That's how Ron Patterson of Ronald Patterson Insurance in Richardson, Texas, describes the attitude of the management team at Travelers. "That's the attitude that makes Travelers the company in personal lines. It only will get better," he adds.
Ron continues: "Th...See the full content of this document
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