Managing Risk From Within: Monitoring Employees the Right Way
Risk Management; New York › Vol. 54 Nbr. 4, April 2007
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Summary
If a company takes security measures a step further red flags may be raised about privacy concerns. Yet many employees have well-founded reasons to engage in employee monitoring. Competent risk management involves protecting against losses from within. Companies increasingly are held to high standards when it comes to protecting others from their employees' actions. An effective employee-monitoring program begins with the identification of the risks to be managed. Defining corporate objectives first, and then crafting a program to achieve those goals, helps a company defend a monitoring policy if it is later challenged in court or in the press. Here is a list of common risk management objectives: 1. maintaining a focus on work, easing demands on resources, 2. preventing harassment, 3. protecting competitive advantage, 4. complying with laws, regulations, an customer expectations, 5. avoiding liability for use of others' content, 6. preventing employee theft and fraud, 7. protecting building security, and 8. assessing employee performance.
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Managing Risk From Within: Monitoring Employees the Right Way
No one thinks twice about having employees punch time clocks to document their work time. Eyebrows are not raised over procedures for checking out and returning expensive equipment when an employee heads out for an assignment offsite. And few question the use of secured entrances to control who comes and goes from a company's facilities.
But what about other forms of workplace surveillance? If a company takes security measures a step further-monitoring employee e-mail and Internet surfing, for instance-red flags may be raised about privacy concerns. Add to that highly visible cases, like the Hewlett-Packard investigation of board member leaks that turned into a damaging spying fiasco last year, and it may appear that enhanced supervision is mo...See the full content of this document
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