A 12-Step Managerial Civility Recovery Model
HR. Human Resource Planning › Vol. 31 Nbr. 3, July 2008
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Summary
Civility, as a social norm, is expected in the workplace, but the popular press and a growing body of empirical evidence suggest that uncivil workplace behavior is rampant, increasing, and that the individual and organizational costs are tremendous. This article presents a 12-step plan designed to guide managers and their organizations up the path to civilization. Seven of the steps are: 1. Managers should lead by example. 2. Recognize that all employees should be treated with dignity and respect. 3. Managers should study acceptable and expected behavioral and cognitive models. 4. Each manager should make a searching and fearless behavioral and cognitive inventory of his or her own thoughts and actions. 5. Each manager should discover the exact nature of his or her behaviors that need correcting. 6. Each manager should be committed to improving his or her civil behavior. 7. Each manager should practice and model acceptable and expected behaviors and cognitive processes.
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A 12-Step Managerial Civility Recovery Model
What does it mean to be civil?
Websrer (1997) defines "civil" as norms of polite social intercourse marked by benevolence, and that to be civilized is to be brought out of a savage, uneducated, or rude state. Carter (1998) suggests that civility is the moral basis necessary for human interaction, and that civility begins with an attitude of respect for others. In short, civility means treating o...See the full content of this document
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