Clean sweep: how well is your campus maintained, and what is housekeeping really costing? Maybe it's time to clean up custodial service operations.

University BusinessVol. 6 Nbr. 7, July 2003

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Clean sweep: how well is your campus maintained, and what is housekeeping really costing? Maybe it's time to clean up custodial service operations.

As the competition to attract and retain students continues to heat up, campus quality-of-life issues are more critical than ever to IHEs, and many higher ed administrators are now turning a sharp eye to custodial service operations. In fact, say insiders, for colleges and universities focused on improving recruitment, especially, few facilities issues may be as pressing as (shall we say?) immaculate perception. But perception is not the only driver behind schools' newfound need to clean up their act; there are dollars to be saved in rethinking a maintenance setup that may have long been taken for granted--dollars that can be applied directly to the bottom line.

[Facilities Maintenance]

To outsource or not to outsource?

That is the question on most minds, when it comes to rethinking cleaning operations. Matthew Kennedy, a subcontractor of Adams Consulting Group (www.adams-grp.com), facilities specialists, points out that often, IHEs simply have too many areas begging for a complete reengineering of cleaning operations, or they have too few resources in the present physical plant to perform in a...

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