Loss of customers, CEOs and trust: time to get real.
ABA Bank Marketing › Vol. 40 Nbr. 5, June 2008
Linked as:
Summary
Marketing Solutions
See the full content of this document
Extract
Loss of customers, CEOs and trust: time to get real.
... The British all industries average customer defection rate was 16.9% per annum [in 2003]. By 2005 our annual average had risen to 19.1%. In 2007 it stands at 22.0%.
--Survey: Customer Churn Rate Rises by 15 Percent Pitney Bowes Group 1 Software, Ap...See the full content of this document
Sponsored links
