Summary
Many organizations are inflicted with systemic mistrust, an invisible and highly contagious condition that stifles individual, team, and overall effectiveness. If left unchecked systemic mistrust can become part of corporate culture, resulting in chronic morale and productivity problems. OD practitioners can make an important contribution by helping organizations build trust and drive out systemic mistrust. This article defines systemic mistrust, explains why it often mysteriously resists treatment, and offers tips for eradicating it.
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Extract
Let's Wipe Out Systemic Mistrust
Introduction
Remember Legionnaire's Disease? It's an acute bacterial disease that incubates in water. In 1976, an outbreak occurred at a state American Legion convention in Philadelphia, hence its name. Aerosolized water droplets contaminated with the bacteria were found in the air conditioning system. In other words, it was in the air. More recently, we were shaken by the news accounts of people all over the world who contracted the SARS virus simply by breathing it in. Similarly, organizational mistrust is often in the air. While bacterial infections lead to physical illness and sometimes death, mistrust lea...See the full content of this document
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