Summary
Marko presents the Institute of Police Technology and Management's (IPTM) 40-hour course in Police Internal Affairs, which takes a comprehensive look at the components of Internal Affairs (IA) investigations, including policy writing, complaint intake process, special investigations, and administrative law. Among other things, a great deal of time in the IA course is spent looking into the elements of an internal investigation, where students learn that the vast majority of complaints that citizens file against officers lack the physical evidence needed to easily prove or disprove their claims.
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Extract
Iptm's Internal Affairs Course
Citizen complaints are a fact of life for both small and large police agencies across the country. Whether they reflect a minor incident, like impoliteness to a motorist, or a major one, such as excessive force, if not handled properly, numerous citizen complaints can take on a life of their own, damaging an agency's reputation and diminishing trust in the community.
Citizens who file a complaint want to be heard; to be sure that someone at the agency looks into the matter thoroughly, and that their issue is resolved. If they feel they have been ignored, they will often...See the full content of this document
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