IP contact center technology: eliminating the risks (Part VI).
Customer Interaction Solutions › Vol. 24 Nbr. 1, July 2005
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Summary
INNOVATIVE IDEAS FROM THE NEXT-GEN CONTACT CENTER EXPERTS: A Special Editorial Series Sponsored by Telephony@Work
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IP contact center technology: eliminating the risks (Part VI).
Today there are multiple ways of carrying voice over data networks. It can be challenging for business people to understand how those differences matter from a business perspective. This month, we'll focus on what you need to know from a voice transmission technology perspective to eliminate potentially substantial and unexpected costs down the road.
Protocol Bridging Early adopters of voice over IP (VoIP) technology purchased solutions based on the H.323 Protocol. Today's VoIP buyers tend to favor solutions t...See the full content of this document
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