Summary
CALL CENTER Technology - Survey
See the full content of this document
Extract
Interactive Intelligence: forecasted contact center technology applications 2009.
In May 2007 Interactive Intelligence surveyed its clients on business needs and issues including what technologies they are interested in and would be further interested in deploying at the contact centers over the next 18 months.
We have followed up with Rachel Wentink, Senior Director, Product Management to find out which ...See the full content of this document
Sponsored links
