Interactive Digital: The Effective Use of Adaptation in Vui Design
Speech Technology › Vol. 12 Nbr. 5, June 2007
Linked as:
Summary
Interactive Digital's Adaptive Audio is overlay technology that takes into account the environmental variables of the call, the individuality of the caller, and her in-call behavior to tune interactions with callers. Using Adaptive Audio, the system can adjust the playback speed of a speech system and the caller response time thresholds that trigger a change in speed or message content. Interactive Digital's Adaptive Audio is software used with existing speech systems. It continuously monitors caller behavior, including speech and DTMF Input speed and accuracy and the length of time it takes for the caller to reply to a prompt. Adaptive Audio provides its greatest payback in applications with longer length and complexity.
See the full content of this document
Extract
Interactive Digital: The Effective Use of Adaptation in Vui Design
In a previous column (Speech Technolog magazine, April 2007, Voice Value), I mentioned how Speech-Cycle vastly improved on a virtual customer service representative's (CSR's) ability to perform unstructured problem-...
See the full content of this document
Sponsored links
