The emerging new library/librarian experience: improving the experience for customers and adding value to their interactions represents the next phase in the evolution of libraries.
Information Outlook › Vol. 14 Nbr. 5, July 2010
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INFO TECH - Column
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The emerging new library/librarian experience: improving the experience for customers and adding value to their interactions represents the next phase in the evolution of libraries.
Libraries and librarians are all about experiences. In this column, I'd like to explore the knowledge experience and how it has changed over the years with respect to the library/librarian value proposition.
Let's start with an assumption and a bias (mine, of course). First, the assumption: To be defined as a library, there must be some personal increase in the value received in the experience that results in the transformation of the user. O...See the full content of this document
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