Summary
When the executive director first moved in, the placement of her computer forced her to sit with her back to the door - and her employees. [...] the Nordstroms of the world or the Marriotts, how they have trained their people to provide outstanding customer service. [We're looking at data from] within our company, but also I've talked with people outside of our company that have implemented different software packages to see what their experience is.
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Extract
Ideas for Innovation
Marilyn Orr made a little change in her office that had a big impact on the environment at Beacon Orthopaedics & Sports Medicine.
When the executive director first moved in, the placement of her computer forced her to sit with her back to the door - and her employees."I put the ...See the full content of this document
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