Improving client relations: honing client interaction skills can significantly improve the effectiveness of audit engagements.
Internal Auditor › Vol. 66 Nbr. 5, October 2009
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Improving client relations: honing client interaction skills can significantly improve the effectiveness of audit engagements.
INTERNAL AUDITORS MUST MEET AND interact with as many people as possible during an audit, from the receptionist to the third-shift receiving clerk. After all, some of the best audit leads and insights come from people who are on the fringe of the audit.
All too often, however, auditors rely on a small number of primary contacts--such as the controller, chief financial officer, or business process manager--to supply all the information for an engagement. In some insta...See the full content of this document
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