Summary
I use them as a way to say, `We've got through it before, it will be OK,"' [Carl Dalstrom] says. "I don't, however, look at the past challenges and say, 'What worked for that challenge is going to work for this one.' Every one does have a different wrapping around it, and every one requires a bit of a different twist. ... There's no cookie-cutter approach. It's just, 'We did this before. We handled it before.
Dalstrom speaks from experience, because in the summer of 2000, he learned his company, United Student Aid Funds Inc., would no longer be affiliated with the much larger USA Group, which had been acquired by SLM Corp. He had to align the vision and mission to the newly independent company and sell the change to employees who were used to being a cog in a much larger machine. Dalstrom, president and CEO of USA Funds, needed to coordinate a business plan that included the creation of divisions focusing on finance, legal matters, customer relations and technology for the newly independent guarantor of student loans.See the full content of this document
Extract
Head of the Class
Carl Dalstrom will tell you that when big changes come about at a company, the CEO's role is to rise above the uncertainty and show the way for his or her employees.
Dalstrom speaks from experience, because in the summer of 2000, he learned his company, United Student Aid Funds Inc., would no longer be affiliated with the much larger USA Group, which had been acquired by SLM Corp.He had to align the vision and mission to the newly independent company and sell the change to employees who were used to being a cog in a much larger machine. There were new systems to put in place and cultural changes that needed to be ...See the full content of this document
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