Summary
CALL CENTER Technology
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Extract
Getting saatisfaction from SaaS.
Software as a Service (SaaS) also known as hosted solutions or cloud computing is fast becoming a very popular method of delivering an increasingly wider range of contact center applications, as an alternative to premises licenses and thin-clients.
[ILLUSTRATION OMITTED] We approached a wide several leading firms on the benefits and issues with SaaS in the contact center. Here the answers, in whole and excerpted. Other and more detailed replies will be on TMCnet.com. Enkata (www.enkata.com) Liz Amaral, Senior Director of Produc...See the full content of this document
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