Summary
The gracious ones try to break it to you gently, with "lovely article ... nicely written ... thank you so much" coming first.
With vague, quivering fear, you anticipate what's coming next: the "but" clause.See the full content of this document
Extract
Getting It Wrong, Making It Right
It came around 10 a.m. Sunday, to my office phone.
It was from...See the full content of this document
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