Summary
Broadband is big business, and one of the biggest names in that business is Covad Communications. But having the longest, fattest pipe isn't enough for success -- Covad needed to listen to its customers. HyperQuality sold them HyperSurvey, an email-based survey product that gathers customer responses about a company's multiple communication channels, from phone to chat. The provisioning surveys, directed at B2B Voice over Internet Protocol customers to gauge their satisfaction with installation, went live at launch; the repair surveys came online in June, targeted at customers with Tier 1 and Tier 2 support calls. HyperQuality provided a lot of support to make sure the Covad surveys would do what they needed to.
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Extract
Getting Connected with Surveys
Broadband is big business, and one of the biggest names in that business is Covad Communications. The San Jose, Calif.-based company was first to market with commercial digital subscriber lines (DSL) in the United State...
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