Toward risk governance: in France, a strategic-management consulting firm chooses an approach to crisis avoidance through risk anticipation.
Communication World › Vol. 23 Nbr. 2, March 2006
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Toward risk governance: in France, a strategic-management consulting firm chooses an approach to crisis avoidance through risk anticipation.
Not a week goes by anywhere in the world without a glaring example in the news of an organizational crisis that has degenerated into a disaster. Those who have to deal with the crisis often adopt a variety of predictable responses: obstinate or embarrassed silence, outright denial of the facts, retaliation, or scapegoating. Any response is exacerbated by the urgency of the situation and by the organization's fragmented or incomplete view (voluntary or otherwise) of the facts.
In nearly every case of corporate crisis, public confidence rapidly disintegrates. Vic...See the full content of this document
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