Focused management: a business-oriented approach to total quality management.
Industrial Management › Vol. 36 Nbr. 3, May 1994
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Summary
Management Philosophies
The improper implementation of total quality management (TQM) principles can be detrimental to an organization. About half of all entities that have utilized TQM have either admitted failure or did not achieve the desired results. One reason for the failure of TQM processes is that managers have preconceived notions of TQM principles, notions which are determined by their backgrounds. A suggested approach in successfully implementing TQM is to integrate TQM with other management concepts such as the theory of constraints, just-in-time systems, global performance measurement and control and the complete kit.See the full content of this document
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Focused management: a business-oriented approach to total quality management.
One of the most talked about subjects today in the world of management is total quality management (TQM). There are several reasons for the unprecedented acceptance of this management approach.
In recent years, managers have been extensively exposed to the achievements of Japanese and Western firms that have implemented TQM. Managers are only too well aware of the increasing competitive pressures in the world market. It is clear today that these pressures are due largely to the increased competitive advantage of those firms that have successfully implemented TQM. The Department of Defense (DoD), the institutions of the European Community and large and small firms throughout the world insist that their suppliers implement TQM. Regulations like the DoD's DoD-5000 and the European Community's ISO 9000 expedites the process. Dangers of failure to implement TQM Though the present openness to the notion of TQM seems to be potentially advantageous to the Western economy, incorrect implementation can be very harmful. Organizations that fail to properly implement TQM run the risk of failing to keep up with competitors who successfully manage the quality of their processes, goods and services. As they become less competitive, they gradually disappear from the wor...See the full content of this document
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