Flipping the conversation switch: how to turn on productive communication when stakes are highest.
Utah Business › Vol. 18 Nbr. 9, September 2004
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Summary
Feature - Communication skills
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Flipping the conversation switch: how to turn on productive communication when stakes are highest.
Communication, conversation, dialogue--call it what you will, it's an integral part of daily business life. Much of the time, people seem to get by fine and jobs get done. It's when the stakes are highest that communication skills are most critical, yet this is when conversations most often break down. Why is it that tongues get tied and voices are raised when cool heads matter most?
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