Some assembly required: by designing the operating conditions in franchise systems, rather than expecting them to evolve on their own, franchisors and franchisees can accomplish extraordinary results in a predictable and reliable way, even in today's challenging economy.

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MANAGEMENT & OPERATIONS

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Some assembly required: by designing the operating conditions in franchise systems, rather than expecting them to evolve on their own, franchisors and franchisees can accomplish extraordinary results in a predictable and reliable way, even in today's challenging economy.

How can you make sure that your franchise system produces exactly the results you want it to produce, in good times, as well as bad? What does it take to operate a system that works exactly as you envision it, both in terms of measurable results and quality-of-life issues?

If you are like many franchisors, you will look for performance answers in sales, marketing, expenses or personnel. You also will look at whether your franchisees follow your operational system or how they operate financially. You may look for ways to increase support, perhaps creating specific plans for franchisees to follow. You may look for fellow franch...

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