Enhancing Customer Confidence

Summary


THE new managing director of Sun Microsystems Malaysia Sdn Bhd, Gan Boon San, is the third managing director for the company in four years. Gan takes over as MD of Sun Malaysia from Cheam Tat-Inn, who headed the company for three years. To some, this may appear to be challenging times for Sun.

Global Sun's market share in the global server market is 12.9 per cent. According to IDC figures for factory revenue in the worldwide server market for the second quarter of this year, Sun overtook Dell to place third behind IBM and Hewlett-Packard (HP). For long, the company has been competing hard and trailing behind IBM and HP, which have 31 per cent and 27.8 per cent of the server market share respectively. In IDC's Worldwide Quarterly Server Tracker, Sun's market share grew for the third consecutive quarter, with a year-to- year total server revenue growth at 15.8 per cent.

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Enhancing Customer Confidence

Needless to say, one of the main tasks for Gan is to maintain its customer's confidence despite local leadership changes, and company's direction issues. `Customers are confident in Sun's direction. They want choice, standards, and want Sun to lower their cost of operations. In Malaysia and regionally, we have done well, and the ...

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