Summary
High Priority - Interview
See the full content of this document
Extract
End-to-end SIP in the contact center.
I recently got a chance to speak with Avaya's Vice President and General Manager of its Customer Service Applications Division, Jim Smith, about Avaya's launch of their Communication Manager 5.0 solution, which the company has positioned as a more cost-efficient and reliable way to implement end-to-end SIP in the contact center. He and I talked at length about how SIP can effect a whole host of improved efficiencies in contact center operations.
RT: You've positioned the announcement as allowing companies to offer "faster service with a personal to...See the full content of this document
Sponsored links
