Summary
INNOVATIVE IDEAS FROM THE NEXT-GEN CONTACT CENTER EXPERTS
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Extract
IP contact center technology: eliminating the risks (Part XI); Achieving multisite efficiencies.
IP contact center technology provides multisite organizations with the opportunity to gain economies of scale in their technology investments by replacing dedicated site-specific systems at different locations with solutions that can be shared across all locations. These economies of scale are driven by:
* The elimination of dedicated technology license pools (for both individual sites and for individual communications technologies); * Greatly reduced hardware requirements (by sharing resources across locations); * The aggregation of teleco...See the full content of this document
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