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EIGHTH-ANNUAL MVP QUALITY AWARD WINNERS.
Customer Inter@ction Solutions[TM] is pleased to announce the recipients of its eighth-annual MVP (Marketing Via Phone) Quality Awards. Each of these companies has demonstrated, through its MVP Quality Award application, a true commitment to high ethical standards, stringent policies and challenging goals. Each of the award recipients is involved in a quality process that stretches from its human resource development to its implementation of technology to improve quality to raking a leadership role in promoting a positive public image of teleservices, and more.
All 2000 MVP Quality Award applicants were rigorously judged by a 15-point set of criteria and given a score from 0 to 5 for each point. Entrants described a specific teleservices program and its results, and explained its overall policies and procedures, including human resources, technologies, customer services, ergonomics and public im...See the full content of this document
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