Drawing a Cultural Blueprint for Leadership and Growth: The Wawa Story
HR. Human Resource Planning › Vol. 31 Nbr. 3, July 2008
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Summary
Wawa, a fast-growing convenience store chain in Pennsylvania and neighboring states, was outgrowing the skills of its store managers. It needed to define new skills and grow supervisors into managers, while honoring a long-time, employee-centered culture. The key for Wawa business and Human Resource leaders was to use its empowered culture and a highly participative process to define and adopt these new managerial skills. In the end, the skills reflected closely Wawa's historical values and produced big business results. Since it can and does keep expanding, even in tough economic times, one of Wawa's key leadership challenges is to develop store managers into general managers. A store manager supervises people; a general manager runs a business. At Wawa, Human Resources is an acknowledged leader of change. And, Wawa being Wawa, the company will review the data and continue to refine its leadership competencies, allowing them to evolve as the organization does.
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Drawing a Cultural Blueprint for Leadership and Growth: The Wawa Story
Wawa, a fast-growing convenience store chain in Pennsylvania and neighboring states, was outgrowing the skills of its store managers. It needed to define new skills and grow supervisors into managers, while honoring a long-time, employee-centered culture. The key for Wawa business and Human Resource leaders was to use its empowered culture and a highly participative process to define and adopt these new managerial skills, in the end, the skills reflected closely Wawa's historical values and produced big business resu...
See the full content of this document
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