Disaster-Proofing Your Contact Centers
Risk Management; New York › Vol. 53 Nbr. 9, September 2006
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Summary
Contact centers have become the arteries of organizations, enabling customer care, retention, inbound and outbound sales, fundraising and donations, and direct response. So more now than ever, it is imperative to take effective measures to protect your centers and the services they provide before a disaster threatens or strikes. Begin by disaster-proofing your contact centers. All contact centers should have battery-powered uninterruptible power supplies. They enable sites to ride out brief power outages and permit orderly shut down and data backup if centers must be closed. Most importantly, make sure your customers are in the loop. By providing quality contact center services, you and your customers will successfully get through disasters together.
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Disaster-Proofing Your Contact Centers
Contact centers have become the arteries of organizations, enabling customer care, retention, inbound and outbound sales, fundraising and donations, and direct response. So more now than ever, it is imperative to ...
See the full content of this document
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