Desperately seeking one, single, solitary relationship.
ABA Bank Marketing › Vol. 40 Nbr. 7, September 2008
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Desperately seeking one, single, solitary relationship.
Dimension Data surveyed 300 call centers in 36 countries across five continents ... From 1997 to 2007 key performance metrics indicated a significant deterioration of quality service in contact centers. Call abandon rates ... increased nearly 127 percent ....
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