Summary
In the 1990s, before the dot-com bubble burst and the Internet seemed an untamable, untapped wilderness, everyone wanted to cash in. As the Web evolved, so did the demand for better content and site design. The same can be said for voice user interface (VUI) design. While designed using different code than the Web, and harnessing the flow of dialogue rather than visual information, VUI design still works under the same mandates laid down by the Internet generation. VUI design, by which an organization creates the dialogue, flow, and responses used in an IVR powered by automatic speech recognition, is still a hotly contested area. Then came products like Voxeo's Designer and Microsoft Speech Server, both of which allow companies to build an IVR dialogue flow using a graphical interface. While the products help democratize the space, Voxeo and Microsoft have different views as to how their DIY products should be used.
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Extract
D-I-Y or B-U-Y
In the 1990s, before the dot-corn bubble burst and the Internet seemed an untamable, untapped wilderness, everyone wanted to cash in. It wasn't just start-ups or venture capitalists looking to make a quick million. It was flocks of regular people, too. But rather than devising schemes to harp on e-commerce, the latter thought of the Web as another channel through -which they could express themselves. Personal Web site providers like Angelfire, GeoCities, and AOL made that possible and inspired various demographics to stake their acreage within the Web landscape. Of course, all of this freedom came with a caveat: Sites created by amateurs weren't guaranteed to be perfect. Design purists recoiled at animated...
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