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Customer Service In The Palm Of Your Hand.
Had I asked 100 people five years ago if they or anyone they knew had a PDA, I probably would have gotten 99 blank looks, "PDA? What's that? The Preventive Dentistry Association? Public Defenders of America?"
Yet, 1996 is the year that the very first personal data assistant, the Palm Pilo: 1000, was introduced. Although at the time it was heralded as an amazing device, in retrospect, its slow processing power and 128 KB of memory seem almost laughable pitted against the truly amazing devices available today. Personal data assistants are the wave of the computing future, essentially acting as a bridge between the desktop PC and the user's life and business; and, in some cases, replacing some of the functions that formerly could only happen on a PC. Make no mistake: we are in the middle of a computing revolution, and it's literally happening in the palms of our hands. A Bit Of History Firs...See the full content of this document
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