Crothall Services Group: Manning the Trenches
Smart Business Philadelphia › Vol. 4 Nbr. 3, November 2007
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Summary
"What I say to our salespeople is don't put something in a proposal if you're not 100 percent confident that our company can deliver it operationally," [Bobby Kutteh] says. "Why make up stuff to a potential client just as a short-term retractor when you can't ethically commit to it on the back end?
Every morning, across all of Crothall Services Group's installations in hospitals and health care facilities across the country, employees meet with their team leaders, who brief them on the cleaning and maintenance tasks of the day. Crothall - a provider of laundry, cleaning and maintenance services to health care facilities - is a company with approximately 25,000 employees spread throughout the 1,400 facilities in which the company provides services. For me, it's having a well-balanced life where I'm working hard and having an enjoy-able career, spending' quality time with family and friends, and having adequate time to enjoy a few hobbies and having some sort of spiritual commitment.See the full content of this document
Extract
Crothall Services Group: Manning the Trenches
They're called "daily minders."
On the surface, it might seem like a simple daily ritual to outsiders. Every morning, across all of Crothall Services Group's installations in hospitals and health care facilities across the country, employees meet with their team leaders, who brief them on the cleaning and maintenance tasks of the day.The daily minders last only a few minutes, but in those few minutes, says Crothall President and CEO Bobby Kutteh, the goals of the entire company are reinforced.Crothall - a provider of laundry, cleaning and maintenance services to health care facilities - is a company with approximately 25,000 employees spread throughout the 1,400 ...See the full content of this document
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